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Transportation Security Administration's IdeaFactory (Case Library)
Case Summary With 43,000 frontline employees dispersed at airports nationwide, the Transportation Security Administration identified Web 2.0 technology as a promising way to harness the collective wisdom of this workforce with the purpose of generating strategies to improve the agency's mission performance. Launched on April ...
Other labels: federal, forum, leadertofrontline, intranet, tuning, social_voting, case_study


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