Our Methodology
 | Be sure to read this page before you contribute a case study! |
Cases on this site are understood in terms of four basic components:
Business Challenge
We feel strongly that the use of collaborative technology has to be driven by a business challenge. Accordingly, this area encompasses:
- What was the business challenge that prompted the use of collaborative technology?
- How did you first identify a mass collaboration platform as a potential solution?
Approach Taken: Implementation Process & Technical Specifications
- What was the approach taken? Was it a wiki, a blog, a mashup, etc.?
- Describe the implementation process of the relevant technology. Who were the major stakeholders that participated?
- What are the technical specifications? What specific platform did you use? Does the technology allow for platform interoperability among relevant stakeholders?
Results: Metrics & Mission Support
- What were the results achieved? Results could take the form of money or time saved, engagement of new audiences, or simply better service delivery.
- How do you measure return-on-investment?
- Is it an innovative use of Gov 2.0 technology in support of the mission? Was the mission successful due to this support? Does it enhance the delivery of citizen services?
Lessons Learned & External Replication
- What were the lessons learned from deploying this technology? What were the consequences for the organization? How could it have been improved?
- What specific actions did you take that you feel were pivotal to the adoption of this solution within your target community?
- Can the approach and results be replicated at other organizations, or easily expanded within your organization?
