Case Summary

The State of Washington was searching for an efficient method of improving communications both between government employees and with citizens. The Statewide Enterprise Network (SEN) is the private statewide intranet for state and local government. It is a secure, network that connects together over 1,100 sites statewide and provides reliable and economical voice, data, and video communications for state agencies, commissions, and boards. It also been instrumental in changing the citizen's experience with government by expanding direct access through the Internet.

Business Challenge

The State of Washington was searching for an efficient way to increase communication between state government agencies, local government organizations, and citizens.

Approach Taken

Washington established the Statewide Enterprise Network (SEN,) the private statewide intranet for state and local government. The network connects a variety of government websites statewide and provides reliable economic and census data, political information, and communication materials for state agencies, commissions, and boards.

Results Achieved

The Statewide Enterprise Network has successfully connected over 1,100 sites statewide. Staff members in different state agencies and groups have been able to learn best practices from one another, often changing long held procedures to be more efficient.

Lessons Learned

The services supported by a shared state technology infrastructure have proven to be reliable, robust, and cost effective in adapting to the ever changing business requirements of public agencies. It has also been instrumental in changing the citizen's experience with government by expanding direct access through the internet.